Service
Healthcare organisations worldwide are seeking to reduce the cost of healthcare and at the same time improving quality and safety. As a clinically led organisation, Aspirations Consulting Ltd will bring an in depth understanding of the clinical environment and the inherent challenges you have before you. We believe passionately in delivering value based healthcare with meaningful and sustainable outcomes for patients.
Key enablers are:
- Clinical Governance which promotes leadership at all levels
- Individual and Team Performance
- Operational efficiency and effectiveness
- Technology
- Innovation
We will help you be the best you can be, exceed your expectations and shine in all these areas.
Clinical Governance is the framework through which organisations are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence in clinical care will flourish.[1] [2]
Similarly, regulatory requirements serve to assure a level of quality which protects both patients and staff from coming to harm.
We have experience of developing clinical governance frameworks within organisations where there has been little or no clinical governance function in place and the need for it and its value not recognised. Indeed, the frameworks we created were accredited by URAC in the US and by the Information Standard in the England.
Whether you are seeking to review or enhance your framework or set something up from scratch, we can help you advance your project to a level which exceeds your expectation and NHS standards.
Areas of expertise:
- Clinical Governance Framework
- Regulatory compliance
- Clinical process and system mapping and redesign
- Risk management
- Incident and complaint management
- Policies and procedures
- Stakeholder engagement and adoption
- Training
- Decision support
- Health Information
[1] Scally and Donaldson. A First Class Service. Quality in the New NHS 1998. National Health Service
[2] NHS (1998). A First Class Service. Quality in the new NHS. London. UK
Leadership
Even the best led businesses can benefit from independent analysis and all organisations benefit from strong leadership. Emotional intelligence is now widely believed to account for more than 50% of business success with IQ and skills making up the other 50% between them. Aspirations Consulting Ltd will help you identify and develop those who will create the culture you need to bring your values to life and to develop passionate leaders within your business.
But leadership is not just from the top down. We firmly believe that with the right management style, individuals can lead at all levels of an organisation, taking responsibility and being accountable for quality delivery in their area.
We will assess and develop the emotional intelligence of your key personnel:
- develop your Board for better strategic decision making
- develop your senior managers for better service delivery
- develop your workforce for better safety and effectiveness and to retain the skills you invest in
Evidence suggests that for organisations where staff are treated well patient outcomes are better. Are you doing everything you can towards better patient outcomes?
Technology Appraisal
Aspirations Consulting has experience you can rely upon. Our Director and company owner, Dr Jean Challiner, is a physician with over 30 years clinical experience so she understands well the challenges faced by patients and healthcare providers today. Having worked within healthcare technology as a service provider and also as a technology supplier to clinical services across the world, she recognises the value of having a combination of clinical and technological expertise to efficiently and effectively manage clinical and operational challenges. This expertise adds value at all stages of the software development cycle from design, through testing and implementation. Jean is a strong advocate for using clinicians to design and test software to be used in a clinical setting as they will “test it for real” using test scenarios that happen in real life and not just “on the happy path”.
This approach has helped the organisations she has worked for avoid releases which had previously undetected flaws needing fixes post implementation, which could have led to risks for patients and reputational damage to the client or the company.
We have a hands-on approach and the skills necessary to manage or support each stage of clinical software development. We believe that software should support and enhance good quality clinical processes so as a provider of clinical services whether you are having a software upgrade or introduction of a completely new clinical system we will integrate seamlessly with you teams to design, test and implementation your solutions including early service and on-going audit if required. We will provide you with the additional resources you need to progress your projects at a manageable pace and with minimal disruption or risk to clinical care – in short, we will take the pain of software implementation away for your clinical teams and their patients.
Innovative technical healthcare solutions
All too often, software companies send in non-clinical business analysts who create fantastic technical solutions for existing services.
We take a slightly different approach.
Our preferred approach to achieving excellence through innovative solutions is a systemic team approach. This acknowledges the importance and recognises the views of key stakeholders as well as the multiple internal teams who are inevitable involved in what you do. It is often end users or consumers who identify problems and come up with the innovative solutions (or at least the ideas that spark them). We will take the time to listen to your stakeholders and staff and take them along on the innovation journey.
We look at what it is you are trying to achieve (or to avoid achieving!) and start from a ‘gold standard’ outcomes point of view. For clinical services we use clinical skills to determine the options available to you and will help you determine which will be the best solution for you. We then translate into terms your software developers can understand with test cases to help them recognise and add the detail that will set you apart from your competitors.
Finally, we will help you test and quality assure the solution and train your staff to become expert users.
We promote an approach of early service audit to further ensure safety and quality and to spot and address any issues before workarounds or unsafe practice becomes embedded.